Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • All your support requests will be attended to in maximum 60 minutes after the ticket or e–mail has been received. If your issue calls for further assistance from a server admin, we will forward the trouble ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be required for discovering a solution. If you take advantage of the Optional Admin Services package, any of the server management services included there will be completed whenever you desire.

  • Top quality support service

  • A Top–Quality Customer Care Service

  • Should you require any help with our Web Hosting Control Panel or with any of the applications that we have installed on the dedicated server for you, do reach our customer support staff anytime through the ticketing system. Moreover, in case you require help administering your dedicated server, you can order our Optional Admin Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided our Web Hosting Control Panel with a comprehensive knowledge base, which features exhaustive explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further disclose to you how to carry out a specific operation or troubleshoot a common problem. The help articles and the video tutorials are easily accessible from every Web Hosting Control Panel section through the Videos and Help buttons located in the upper right corner.