In case you have ever had a hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for a lot of things it's better to consult with a live person on the phone instead of exchange support tickets or email messages. In order to learn more about a specific service before you decide to order it or when something small should be made, for example, it will be easier and quicker to do it real-time. When you're able to connect with representatives by phone, it's very likely that you are working with an actual web hosting supplier, not a reseller. The level of support that you will get by phone varies between different companies - from general issues to professional technical support. Generally most providers offer pre-sales assistance and 1st level phone support, while more complex tech matters are managed via electronic mail and / or tickets.
Phone Support in Hosting
Our hosting plans feature telephone support fourteen hours a day even on public holidays, so that if you do not have an account yet, you will be able to call us and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you'll be able to call the telephone number which is nearer to you. If you are an existing customer, we can assist you in a timely manner with all of the general and billing matters and with numerous technical issues to save you time and efforts - we are aware of the fact that in some cases it is quicker to consult with a live person and get things done right away. Certainly, some situations cannot be resolved over the phone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you want additional information regarding the semi-dedicated servers that we provide, you can call one of the three support lines that we have across the globe - in the United States, the UK and Australia. By doing this, you can check in advance whether our solutions are appropriate for your websites. In case you are already our customer and you own a semi-dedicated account, you will be able to contact us over the phone for 14 hours a day about any type of billing or general queries. For entirely technical problems you will have to employ our ticketing system and communicate with our tech support because someproblems just need additional time to be dealt with, still we can help you on the phone with various minor tech problems as well, saving you time and efforts.