If you’ve got a site, a problem may always crop up and it does not automatically need to be associated with the hosting service. For example, something may go wrong when you bring a web-based app up to date or some crucial content might be modified or deleted by accident. Irrespective of what the essence of the problem might be, you will have to get in touch with the respective customer care team and ask them to recover a backup or to assist you in dealing with the problem that you are experiencing. How fast they will do it will predetermine the length of time that your sites will be offline. For given sites like social networks or Internet shops, a frequent unavailability often means losing users and cash. For this reason, it’s pretty important for you to use the services of a hosting company that provides not only a very good support service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
In case you are using one of our hosting and you have an enquiry or run into a certain complication, you can get in touch with us 24x7x365 by opening a technical support ticket or by writing an e-mail and we guarantee that you will have a response in less than sixty minutes. In case the issue can be resolved, we’ll do it before we reply, whilst if there’s something that you need to do on your end, we will provide you with all the required info – what possible solutions to try out, what settings to check, and so on. Usually, you’ll get an answer within no more than half an hour, which goes to say that waiting for hours on end or even for more than a day to receive support is something out of the question. Our one-hour reply time guarantee is valid for any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service staff reps are available all the time and they’ll respond to any support ticket that you send through your web hosting Control Panel within less than one hour. The response time is guaranteed regardless of whether you have a generic enquiry associated with your semi-dedicated server or you experience a problem and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24-7 to deal with any billing, technical or general issue. If you contact us about anything that is within our capacity, we will resolve it before we respond, which means that you won’t have to wait around for hours or days while the problem remains. If there’s something that you need to do on your end, we will provide you with the required info – what workable solutions to try, what actions to take, etc.