There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. It’s the least complicated medium of communication for several reasons. In case no help desk support staff representative is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large bits of info without needing to worry about misprints, and in case a specific problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the exact same location, so either party can always see the comments left by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the hosting platform, so if you have to supply info or to adhere to guidelines, you’ll need to use at least two separate admin consoles and this number may rise in case you wish to administer a couple of domains. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any given time with only a few clicks, without ever leaving your web hosting account. The ticketing system features a quick-search field, so you can find de facto any support ticket that you’ve already submitted, if necessary. Moreover, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a specific problem before you actually submit a ticket. The ticket response time is maximum 60 minutes, which means that you can get prompt assistance at any moment and if our help desk support staff advises you to do something within your hosting account, you can do it instantly without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which implies that you will not need another support platform to touch base with our help desk support team – you can do that on the spot the moment you stumble upon a difficulty. Opening a new ticket takes several clicks and tracking down an older one is just as simple. Using our smart search filter, you can swiftly find any ticket that you have opened in the past. You can send a ticket at any point in time since our technical support staff representatives are on duty 24x7 and reply within the hour, although it seldom takes this much to receive a reply. With Hepsia, you will have everything in a single place and you can forget about needing to go through 2 or more platforms to troubleshoot a simple issue.