The client support that you will receive from your hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical issue with an existing account. Timely and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual web hosting supplier and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them immediately, it is likely that you'll wait for a day or two to get a response to any kind of query, which means that your web sites may stay offline for a long time. Alternatively, a provider that provides various means of communication and has a support team available all the time can assist you right away and help you minimize or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
All of our hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting services well before you make a purchase or you're a current client and you have any kind of question or some problem, you can contact us at any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any troubles that need more time to analyze and resolve. In contrast to many other website hosting providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, therefore regardless of what your problem is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to test our support services even before you buy a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and general questions. Our representatives can help you choose the right plan or give you details about our servers, to verify whether the system requirements for your web sites are met. If you are an active client, you will also be able to contact us through e-mail or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that when you employ these two ways of correspondence, you'll receive a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other service providers, even big ones, you'll be able to compare the reply time because it usually takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through our company, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. If you're an existing customer and you want assistance with some technical issue which requires additional time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an email message and we will handle the issue and send you a response within the hour. The reply time is guaranteed 24/7, including weekends and holidays, but for the vast majority of issues it takes less than half an hour to receive support. The support service covers your VPS plus all pre-installed software it includes, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will benefit from timely support when you order a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result any time you open a ticket via your billing account or you send an email related to any problem with your server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the better option in case the issue involved requires a longer period of time to be solved or if it needs to be forwarded to our admins, because it is much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.