Although the web hosting service provided by the different companies is nearly identical, every provider has their own platform with its own tweaks and different ways to accomplish specific operations. That is the reason why, an enormous knowledge base will be stunningly useful both for persons with little to no prior experience and for technically skilled users who will at some point find out how certain tasks are carried out, but will lose time in the process. The purpose of such a knowledge base is to make the hosting service quick and easy to use, sparing users lots of time and efforts. The consequence is more satisfied clients, as they can quickly find the info they are looking for, and significantly less work for the customer support team representatives, because typically most of the queries and problems that customers have got are already described in the knowledge base. If the articles themselves are well-written and cover more things, you’ll be able to learn more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Hosting
Our hosting packages come with an elaborate knowledge base where you can find information about all the problems that you might confront and their solutions. You can learn how to create and administer a mailing list, how to use an .htaccess config file, or how to proceed if the settings of your mail client are accurate, but nevertheless you’re unable to send email messages, for example. We have done our absolute best to be as thorough as possible and to cover all possible options so as to help you save time and efforts and to supply you with different solutions for every problem. The knowledge base features educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each section of the Control Panel, whereas if you prefer to see the full list of articles, you can visit the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include in-depth online help documentation where you will see information about all the features that our custom-created Hepsia hosting Control Panel comes with, as well as solutions to various questions and issues that you could face. All installation manuals feature exhaustive specifications, which goes to say that you won’t have to worry about overlooking something if you aim to export a MySQL database, for instance. The troubleshooting articles encompass a number of tenable reasons for specific issues and the solution for each of them, so in case you’re not able to send emails even though you have the right outgoing mail server settings, for instance, you can swiftly see what the reason may be and recover the problem with a couple of clicks of the mouse in your mail client. As Hepsia offers quite a lot of features, you will be able to find related articles in each of its sections. If you would rather check out all help articles, click on the Help link, which is located in the top right-hand side of the page.